BOOKING POLICY

  • 50% deposit will be due upon reservation confirmation. 

  • Final payment and security deposit will be due due 90 days prior to reservation date. Security deposit is returned within 15 days of check-out.

  • A signed and dated Rental Agreement with its General Terms & Conditions, completed Credit Card Authorization form, along with payment, confirms your booking.

  • A valid photo ID and credit card at time of booking or upon check-in must be provided/shown.

 

COVID-19: 

Please note that our units cannot be used to fulfil the mandatory 14 day isolation period imposed by the Canadian Government.

 

CANCELLATION POLICY:

75% of paid prepayments refundable when cancelled 90 days before arrival or earlier. 0% refundable if cancelled after.

QUOTE EXPIRY:

48 hours.

 

HOME POLICIES:

  • 2 person occupancy

  • No pets

  • No smoking

  • 100% smoke free property — min. $750 recovery fee applies

  • No children

  • No extra beds

  • To retain the quiet atmosphere of the building, these suites are for adults only

  • Quiet time between 10pm and 7am

  • All perishables must be removed prior to departure

  • All dishes must be cleaned prior to departure

HOUSEKEEPING 

Mid-month housekeeping is canceled during the Covid-19 pandemic, and are not included in the monthly rate. Guest(s) are responsible for maintaining the overall cleanliness and condition of the interior of the suites. Un-salvageable linens and towels will be charged to the guest.

PRIVACY POLICY

Victoria Luxury Suites values your privacy. We want you to be confident in using this site to make your online inquiries for our suites in Victoria, BC. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.

 

We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect the information we have collected from you on our site.

 

All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of Victoria Luxury Suites. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.